Jesse Anyaegbu
@jesseanyaegbu
Customer Success Systems & Operations professional optimizing SaaS and e-commerce workflows and tooling.
CanadaWhat I'm looking for
I am a Customer Success Systems & Operations professional with 4+ years of experience owning workflows, integrations, automation, and technical process documentation for SaaS and e-commerce support organizations.
I have driven measurable outcomes — sustaining 95–100% CSAT, reducing ticket-resolution time by 20%, and launching customer-centered product workflows — by maintaining data quality, optimizing tooling like Salesforce and Zendesk, and translating operational requirements into scalable documented systems.
I partner cross-functionally with Engineering, Product, CX, and Operations to improve product adoption, resolve complex issues, and create documented processes that scale customer success and retention.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Dekeo Services North America Inc.
Owned workflows, integrations, and documentation for SMB e‑commerce customers, sustaining 95–100% CSAT and reducing ticket resolution time by 20% through optimized processes and tooling improvements.
Project Manager
Piddi Design
Jun 2022 - Jun 2024 (2 years)
Managed end-to-end rollout of Kylie Cosmetic gondola setups across 145 retail locations, completing the project on schedule and within budget with a 47.5% profit margin.
Interior Design Associate
Ritsick Design
Jan 2022 - Jun 2022 (5 months)
Led interior design tasks for hospitality projects including Holiday Inn, producing AutoCAD/Revit drawings and ensuring code compliance while keeping projects within budget.
Education
Degrees, certifications, and relevant coursework
Northeastern University
Master of Science, Project Management
2020 - 2021
Completed a Master of Science in Project Management focused on project planning, risk management, and cross-functional coordination.
Abilene Christian University
Associate in Architecture, Architecture
2016 - 2019
Completed an Associate-level program in architectural studies with coursework supporting technical drafting and design fundamentals.
Abilene Christian University
Bachelor of Science, Interior Design
2015 - 2019
Completed coursework in interior design culminating in a Bachelor of Science degree with foundational studio and technical training.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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