I’m looking for a fully remote customer support position, where I can use my communication skills and problem solving mindset. I enjoy roles that involve supporting others through live chat, email, or social platforms. Ideally I’m looking for something long term where I can grow within the company.
Olivia Wood
@oliviawood
Customer support specialist - 5+ years experience- Chat, Email & Digital support
What I'm looking for
Friendly and reliable customer support professional with over five years of experience in both retail and remote digital environments. I’ve handled everything from in-person customer queries to managing support tickets and complaints online. I completed a digital marketing apprenticeship where I worked with live chat, email, and social media support tools. I’m comfortable working independently, love helping people, and enjoy being part of a remote team that’s making a difference.
Experience
Work history, roles, and key accomplishments
Retail assistant
Ashgate hospice
Jul 2018 - Present (6 years 11 months)
• Provided in-person and remote customer support via phone/email
• Handled 100+ customers daily, including complaints, donations, and inquiries
• Supervised 19 volunteers and tracked sales performance
• Maintained a high level of customer satisfaction in a fast-paced environment
Online Marketing Apprentice
Ashgate Furniture Co
Sep 2017 - Sep 2018 (1 year)
• Resolved support tickets using email, chat, and social media
• Updated FAQs and knowledge base articles
• Collaborated with marketing and support teams
• Created and scheduled social media content
Education
Degrees, certifications, and relevant coursework
Chesterfield College UK
Diploma in Media Production
2016 - 2017
Grade: Merit
Activities and societies: Cross Country team, Netball team, Reading Club
A diploma focused on media marketing, content creation, and digital tools.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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