Looking for a job

Olivia Wood

@oliviawood

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Customer support specialist - 5+ years experience- Chat, Email & Digital support

Sri Lanka

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What I'm looking for

I’m looking for a fully remote customer support position, where I can use my communication skills and problem solving mindset. I enjoy roles that involve supporting others through live chat, email, or social platforms. Ideally I’m looking for something long term where I can grow within the company.

Friendly and reliable customer support professional with over five years of experience in both retail and remote digital environments. I’ve handled everything from in-person customer queries to managing support tickets and complaints online. I completed a digital marketing apprenticeship where I worked with live chat, email, and social media support tools. I’m comfortable working independently, love helping people, and enjoy being part of a remote team that’s making a difference.

Experience

Work history, roles, and key accomplishments

Current

Retail assistant

Current

Ashgate hospice

Jul 2018 - Present (7 years 11 months)

• Provided in-person and remote customer support via phone/email
• Handled 100+ customers daily, including complaints, donations, and inquiries
• Supervised 19 volunteers and tracked sales performance
• Maintained a high level of customer satisfaction in a fast-paced environment

Communication Skills Project Management Salesforce Customer Service Customer Success Customer Relationship Management Customer Experience Complaint Closure

Online Marketing Apprentice

Ashgate Furniture Co

Sep 2017 - Sep 2018 (1 year)

• Resolved support tickets using email, chat, and social media
• Updated FAQs and knowledge base articles
• Collaborated with marketing and support teams
• Created and scheduled social media content