Christina DeMarco

I am a customer support professional with over three years of remote e-commerce experience, known for fast, empathetic, brand-aligned communication. I manage high volumes of tickets and live chats while maintaining high customer satisfaction.

At ChatDesk supporting Knickey, I handle all customer communications through Gorgias and work directly in Shopify to edit orders, track fulfillment, and issue refunds or exchanges. I regularly manage up to 8+ chats or tickets simultaneously and deliver fast first-response times.

I use Slack and Google Workspace daily to collaborate and escalate issues, and I proactively suggest internal process improvements based on recurring customer feedback. I hold Gorgias and Zendesk certifications and emphasize brand voice adherence in every interaction.

I completed an Entrepreneurship Certificate from Cornell University and an Interior Decorating Diploma from Ashworth College, and I bring strong multitasking, problem-solving, and fast-typing skills to roles that value customer-centric service and continuous improvement.