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Liz Bransky

@lizbransky

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Customer success professional driving onboarding, activation, and adoption.

United States

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What I'm looking for

I am seeking a customer-success role focused on onboarding and activation where I can use data-informed insights, cross-functional collaboration, and multi-channel support to drive product adoption and long-term customer retention.

I am a customer-focused professional with 4+ years supporting small business and consumer customers through onboarding, product education, and digital product adoption. I excel at translating technical concepts into clear guidance to help users reach first value and sustain product engagement.

In roles ranging from ecommerce owner to website specialist at GoDaddy, I led end-to-end customer relationships, optimized onboarding documentation, and partnered with product and support teams to surface recurring feedback and improve workflows. I use data-informed decision making to reduce support inquiries and increase conversion and retention.

I am highly adaptable, tech-savvy, and motivated to drive successful activation and long-term customer success in fast-paced startup environments by combining multi-channel communication, CRM proficiency, and a continuous improvement mindset.

Experience

Work history, roles, and key accomplishments

Owner & Content Creator

Miles of Smiles

Jan 2021 - Dec 2025 (4 years 11 months)

Owned a high-volume Etsy shop, onboarding and supporting customers through product selection, setup guidance, and post-purchase communication to drive adoption and repeat purchases. Collected and analyzed customer feedback to optimize listings and FAQs, reducing support inquiries and improving conversion.

Customer Onboarding Product Education Customer Feedback Analysis Remote Support CRM Content Creation Process Improvement

Website Specialist II

GoDaddy

Apr 2023 - Jan 2024 (9 months)

Supported onboarding and activation for customers using web management and domain tools via email, chat, and documentation, translating technical concepts into user-friendly guidance to accelerate time-to-value. Partnered with product and support teams to improve onboarding materials and surface recurring customer feedback.

Customer Onboarding Technical Support Domain Management Web Tools Email Support Chat Support Knowledge Base Cross Functional Collaboration

Buyer & E-commerce Specialist

Closet Candy Boutique

Oct 2020 - Jan 2021 (3 months)

Managed product buying strategy, inventory planning, and merchandising to forecast demand and reduce out-of-stock issues, protecting revenue for a fast-growing e-commerce site. Owned product onboarding by creating and auditing website listings and collaborated with warehouse teams to resolve inventory discrepancies.