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Jessica Foster

@jessicafoster

Message

I'm a Customer Specialist based in North Carolina

United States

Message

I'm a customer-focused professional helping start-ups provide their customers with exceptional interactions that lead to increased satisfaction, brand loyalty, and retention. I excel in organization, communication, and process improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

Kindred Bravely

Jul 2020 - Present (4 years 11 months)

• Complete high volume of email & chat tickets
• Developed & manage Customer Feedback System to quantify changes internally
• Product expert maintaining catalog of 125+ items & overseeing team education
• Maintain a personal average CSAT of 4.9/5 stars
• Act as voice of customer while collaborating cross-functionally between departments
• Document & improve internal processes

Ecommerce Retention Customer Service Process Improvement Project Management

Community Ambassador

Motherfigure

Apr 2020 - Jul 2020 (3 months)

• Connected with 40+ new providers each week to onboard into SaaS directory
• Completed data collection & entry for directory creation
• Provided excellent customer service to cultivate strong relationships with new providers; assisted with directory updates as needed
• Expanded directory to include additional states of Texas & Colorado

SaaS Customer Onboarding Data Entry Project Management Customer Experience

App Support/Design Specialist

Apollo Eleven, Inc

Apr 2017 - Mar 2019 (1 year 11 months)

• Onboarded new clients & managed accounts
• Designed 300 apps from concept to completion for SaaS product
• Provided guidance & education on how to use the app platform
• Managed app & website deliverables within Goodbarber
• Escalated bugs & technical issues to the development team

SaaS iOS Design Customer Support Customer Onboarding Project Management