Olivia Farrington
@oliviafarrington
Experienced Sales Support Manager with a focus on customer satisfaction.
What I'm looking for
I am a dedicated Sales Support Manager with a proven track record in enhancing customer experiences and driving team performance. At Ice Communications, I worked closely with the Sales Team and directors to ensure efficient order processing while conducting coaching sessions to help my team meet and exceed KPI targets. My commitment to continuous improvement led to the development of training modules that equipped new starters with the skills they needed to succeed.
Previously, I served as a Consultant in the NAPG Department at ICX Europe, where I supported high-end fashion brands for North American consumers. My ability to resolve customer inquiries and exceed targets earned me the opportunity to assist with Victoria Beckham Beauty product launches. I efficiently managed up to 200 tickets daily in a fast-paced environment, showcasing my ability to thrive under pressure.
My experience also includes roles in customer service and technical support, where I applied advanced problem-solving skills to deliver effective solutions. I have been recognized for my performance and expertise, achieving Senior Advisor status and being the top-performing advisor at Dropbox. I am passionate about leveraging my skills in customer service and team leadership to contribute to a dynamic organization.
Experience
Work history, roles, and key accomplishments
Sales Support Manager
Ice Communications
Feb 2023 - Present (2 years 5 months)
Worked closely with the Sales Team and directors to ensure customers' orders were processed efficiently and smoothly. Conducted coaching sessions and one-to-ones with team members to enhance performance and reach KPI targets. Continuously streamlined ideas to improve the customers' experience, as well as developing training modules for new starters.
NAPG Department Consultant
ICX Europe
Sep 2020 - Present (4 years 10 months)
Supported high-end and luxury fashion brands for North American consumers by handling customer enquiries and resolving issues via tickets and inbound calls. Consistently exceeded targets, leading to an invitation to assist with Victoria Beckham Beauty, where I played a key role in new product launches and efficiently resolved up to 200 tickets daily in a fast-paced environment.
Customer Service Representative
Dropbox
Aug 2019 - Present (5 years 11 months)
Specialised in cloud storage services, providing online backup and file synchronization solutions for Dropbox Business Users. After completing a 2-week training course, I was recommended to step up and work with premium users over the telephone, and was recognized as the top-performing advisor for Q4 2019.
Customer Service/Tech Support
Teleperformance
Sep 2018 - Present (6 years 10 months)
Applied advanced technical support with comprehensive issue analysis to deliver effective solutions. Used up-selling and cross-selling techniques once customer issues were resolved. Recognized as a subject matter expert, attaining Senior Advisor status for expertise and performance, and trained new starters.
Administrative Assistant
Mid Cheshire Hospitals NHS Foundation Trust
Jun 2016 - Present (9 years 1 month)
Contributed to the update of contact management systems for National Audit Databases. Coordinated patient appointments and referrals through both telephone and email. Produced data-driven presentations using statistical analysis and government-issued questionnaires to support informed decision-making.
Education
Degrees, certifications, and relevant coursework
Mid Cheshire College
Apprenticeship, Business Administration
Grade: Level 3
Completed a Level 3 Business Administration Apprenticeship. Gained practical experience in administrative tasks and business operations.
Malbank High School and Sixth Form College
GCSE, General Studies
Grade: English (B), Media Studies (B), Maths (C), Science (C), History (C), Business (B)
Achieved strong grades in various subjects including English, Media Studies, and Business. Developed foundational knowledge across multiple academic disciplines.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Olivia?
You can contact Olivia and 90k+ other talented remote workers on Himalayas.
Message OliviaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
