Victor Garcia
@victorgarcia
Trust & Safety and QA specialist focused on logical evaluation, compliance, and improving AI validation.
SpainWhat I'm looking for
I am an analytical Trust & Safety and Quality Assurance specialist with 10+ years of experience at global tech companies, including TikTok and Google. I focus on policy evaluation, structured audits, and scenario-based testing to improve process accuracy.
At TikTok I led QA operations across EMEA, LATAM, and APAC, managing 80+ staff and designing structured testing scenarios that reduced policy misapplication by 25%. I produced weekly QA and compliance reports and collaborated with Product, Legal, and Engineering teams to resolve edge cases.
Previously at YouTube/Google I directed QA teams for advertising compliance, created gold standards and evaluation frameworks, and launched moderation hubs including a Krakow hub with 50 reviewers. I built QA departments, designed SOPs, and introduced templates for logical validation.
I have a strong background in compliance frameworks (GDPR, DSA), AI reasoning, data analysis, and training design, and I am passionate about applying human evaluation skills to validate and optimize autonomous AI systems.
Experience
Work history, roles, and key accomplishments
TBLed QA operations of 80+ staff across EMEA, LATAM and APAC, improving moderation accuracy and reducing policy misapplication by 25% through structured audits and reasoning-based training.
YGQA Team Lead
YouTube (Google)
Jan 2018 - Jan 2020 (2 years)
Directed QA teams for Google Ads/AdSense, created gold standards and evaluation frameworks, and coordinated cross-team calibrations to ensure advertising compliance and automated system consistency.
Customer Support Agent
Teleperformance
Provided first-line customer and technical support for Orange users, handling authentication, account troubleshooting and escalations to improve user resolution rates.
Compliance Enforcement Specialist
Arvato
Reviewed and moderated user-generated content enforcing advertiser and safety policies across EMEA, achieved 98% accuracy in compliance audits and escalated high-risk cases.
Education
Degrees, certifications, and relevant coursework
UCUniversidad San Pablo CEU
Bachelor's Degree, Audiovisual Communication
2016 - 2018
Completed coursework for a Bachelor's degree in Audiovisual Communication at Universidad San Pablo CEU between 2016 and 2018.
UCUniversidad San Pablo CEU
Degree, Media Communication
2004 - 2006
Completed a degree in Media Communication at Universidad San Pablo CEU from September 2004 to June 2006.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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