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Olga Rios

@olgarios

Customer Service Representative at TruGreen processing payments and resolving billing discrepancies.

At TruGreen, I process customer payments, maintain billing and account information, and review account details to resolve billing discrepancies. I also update records and schedule service orders.

Previously, I assisted with production and order fulfillment at APlugPro, and handled guest check-ins, reservations, payments, and inquiries at MAGNOLIA HOTEL.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TruGreen

Jan 2025 - Present (1 year 9 months)

Process customer payments and maintain accurate billing and account information. Resolve billing discrepancies and manage service orders using internal systems.

Outlook Microsoft Teams Spreadsheets Billing Customer Service Data Entry Order Processing

Production Assistant

APlugPro

Nov 2023 - Dec 2024 (1 year 1 month)

Assisted with day-to-day production tasks, including operating machines and ovens. Managed order fulfillment and maintained quality control standards.

Machine Operation Packaging Quality Control Inventory Management Order Fulfilment Shipping Coordination

Front Desk Receptionist

Magnolia Hotel

Feb 2022 - Oct 2023 (1 year 8 months)

Greeted and checked in guests, handled reservations and inquiries, and managed payments using hotel management software. Resolved guest concerns to ensure high satisfaction.

Customer Service Phone Communication Reservations Hotel Management Software Payment Processing Data Entry