Erin Fretwell

EF

Open to opportunities

Erin Fretwell

@erinfretwell

Customer service and front desk professional focused on smooth check-in, accurate transactions, and dependable member support.

What I'm looking for

I’m looking for a fast-paced customer-facing role where I can own front-desk operations, support accurate transactions, and resolve issues quickly—bringing my communication skills, reliability, and service-minded approach to a supportive team.

I’m a customer service and front desk professional with experience in hospitality, banking support, manufacturing operations, and administrative assistance. I’m known for strong communication, reliability, and a positive customer-focused approach in fast-paced environments.

In my most recent role as a Front Desk Receptionist at Tru by Hilton, I welcome guests, answer questions, address complaints, and support day-to-day front desk operations through in-person and phone interactions. I also sort, review, and forward emails to keep the workspace organized and running smoothly.

Before that, I supported members at Dupont Community Credit Union by processing payments, withdrawals, transfers, and account-related requests accurately and professionally. Earlier in my career, I combined guest relations with administrative and care-focused support (2009–2018) and worked in high-volume manufacturing as a Packaging Machine Operator (Sep 2018–Dec 2024), troubleshooting issues while following food safety procedures.

Experience

Work history, roles, and key accomplishments

TH

Front Desk Receptionist

Tru by Hilton

May 2025 - May 2026 (1 year)

Welcomed guests during check-in and check-out while keeping a professional, organized front desk. Addressed guest questions and complaints via in-person and phone support and supported email triage for smooth daily operations.

Front Desk Operations Guest Check In Check Out Customer Service Phone Support Complaint Resolution Payment Processing Time Management Problem Solving Guest Check in Check out

DU

Member Representative

Dupont Community Credit Union

Feb 2025 - May 2025 (3 months)

Provided member customer service and assisted with account questions and routine banking transactions. Processed payments, withdrawals, and transfers accurately while maintaining clear, dependable communication.

Customer Service Payment Processing Withdrawals Transfers Member Support Communication

MC

Packaging Machine Operator

McKee Foods Corporation

Sep 2018 - Dec 2024 (6 years 3 months)

Operated, monitored, and adjusted packaging machinery to maintain production flow and packaging accuracy. Troubleshot malfunctions, monitored labeling and wrapping processes, and followed food safety procedures to support consistent quality in a high-volume environment.

Packaging Machine Operation Machine Monitoring Troubleshooting Food Safety Compliance Production Quality Packaging Machine Operations

RC

Front Desk Representative

Residence Inn / Golden Corral / Cedarcrest Animal Clinic

Jan 2009 - Jan 2018 (9 years)

Supported guests and customers with check-in, requests, and payments while assisting with daily service and care needs. Maintained clean, stocked, and organized workspaces and handled routine assistance with patience and professionalism.

Front Desk Operations Customer Service Guest Service Payment Processing Care Problem Solving Communication Organizational Skills

Education

Degrees, certifications, and relevant coursework

UI

U.S. Career Institute

Medical Billing and Coding Specialist Certification, Medical Billing and Coding

Completed a Medical Billing and Coding Specialist certification program at U.S. Career Institute.

VC

Valley Vocational Technical Center

Criminal Justice Certification, Criminal Justice

Completed a Criminal Justice certification program at Valley Vocational Technical Center.

SS

Stuarts Draft High School

High School Diploma, High School

Earned a High School Diploma from Stuarts Draft High School.

Tech stack

Software and tools used professionally

Gmail

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