Frigid Optics

At Candlewood Suites (IHG Hotels & Resorts), I answer calls and take reservations, help guests with questions and requests, and handle complaints. I check guests in and out, manage room assignments, and process payments while keeping accurate front desk records.

I also coordinate with housekeeping and maintenance to resolve guest issues, escalating when needed. I assist IHG One Rewards members with loyalty account and stay questions.

At Quality Kids Care, I entered and categorized receipts and expenses, then prepared budget and cost summaries following standard accounting practices (GAAP). I kept financial data confidential and flagged discrepancies.

In customer service roles at EVINE (now ShopHQ) and Zerorez, I handled inbound calls about orders and services, documented interactions, and helped resolve customer issues. I'm seeking a remote customer support, email/chat support, or back-office processing role.