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@shaneroberson
Dedicated hospitality professional with strong customer service skills.
I am a dedicated hospitality professional with a strong background in customer service and guest relations. My experience spans various roles in the hotel industry, where I have consistently demonstrated my commitment to providing exceptional service and ensuring a smooth guest experience. Currently, I serve as a Guest Service Representative at TownePlace Suites Marriott Hotel, where I manage reservations, assist with guest inquiries, and handle check-ins and check-outs.
Previously, I worked at Holiday Inn as a Front Desk Representative, where I honed my communication and organizational skills while performing front desk duties and assisting guests. My role as a Production Operator at Insituform Technologies further developed my ability to work collaboratively and maintain high-quality standards in a fast-paced environment. I take pride in my ability to adapt to new challenges and contribute positively to my team.
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Work history, roles, and key accomplishments
TownePlace Suites Marriott Hotel
Apr 2024 - Present (1 year 7 months)
Welcomed guests, handled check-ins and check-outs, and managed reservations. Assisted with guest inquiries and ensured a smooth guest experience.
Holiday Inn
Jul 2023 - Present (2 years 4 months)
Performed front desk duties, including check-in/check-out procedures and guest assistance. Handled phone and email correspondence, showcasing excellent communication and organizational skills.
Insituform Technologies
Sep 2021 - Present (4 years 2 months)
Executed production duties with emphasis on precision, collaboration, and safety consciousness. Dedicated to upholding high-quality standards in all tasks.
Holiday Inn
Feb 2021 - Present (4 years 9 months)
Performed front desk duties, including check-in/check-out procedures and guest assistance. Handled phone and email correspondence, showcasing excellent communication and organizational skills.
Degrees, certifications, and relevant coursework
High School Degree, General Studies
Completed high school education at South Panola High School. Acquired foundational knowledge and skills across various subjects.
Software and tools used professionally
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