Olga Chernenko
@olgachernenko
Customer Support & E-commerce Operations Specialist at Sputnik, handling customer cases and orders across major marketplaces.
Russian FederationWhat I'm looking for
At Sputnik, I handle customer requests and order-related cases in a high-volume e-commerce operation. I support customers through RetailCRM, phone, social media, and marketplace channels, resolving questions about orders, delivery, products, returns, and exchanges.
I also process online orders, track shipments, and create CDEK shipping documents for domestic and international orders. For returns and exchanges, I document order details in Asana and coordinate refund requests with the accounting team.
Before Sputnik, I worked in sales and online customer support at IZZI, assisting customers with product selection and purchases in-store and through Instagram and WhatsApp. I’m improving my English for an international customer support and e-commerce environment.
Experience
Work history, roles, and key accomplishments
Retail & E-commerce Specialist
Sputnik
Jan 2025 - Present (1 year 9 months)
Handles 120–150 customer requests and order-related cases per day in a high-volume e-commerce operation processing around 1,100 orders daily. Resolves order and delivery issues, manages returns and exchanges, and coordinates with logistics and internal teams.
Sales Associate / Online Customer Support
IZZI
Jan 2020 - Dec 2025 (5 years 11 months)
Provided in-store customer service and product consultations, processed online sales and customer orders, and supported daily store operations. Handled customer inquiries through WhatsApp and Instagram.
Education
Degrees, certifications, and relevant coursework
Novosibirsk State Technical University
Incomplete undergraduate, Chinese Language and Translation Studies
Completed 2 years of university study in Chinese Language and Translation Studies.
Availability
Location
Russian FederationAuthorized to work in
Salary expectations
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