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Diana Pushkina

@dianapushkina

Sales Operations & Customer Support Specialist supporting international order fulfillment and customer logistics for EscapeWelt GmbH and other clients.

Russian Federation

Message

What I'm looking for

I’m looking for work involving sales operations and customer support, where I can contribute to order management, customer logistics, and smooth day-to-day business operations.

Since 2020, I’ve supported sales operations and customer service projects for EscapeWelt GmbH, Agentglobal Company, Ecoarmy LLC, and Master's LLC. I manage international order data and proforma invoices for e-commerce and retail platforms, and resolve logistics claims, product defect reports, and delivery delays.

I coordinate order processing with Logistics, R&D, and Marketing teams, and handle B2B client outreach through LinkedIn from initial contact to contract signing. I use Bitrix24, Outlook, and corporate databases to keep customer records accurate.

Before these projects, I supported executives at Borenius Attorneys at law and Regata LLC, including document, database, correspondence, and travel coordination. Earlier, I organized training programs at Biosvyaz LLC and worked in client service and direct sales at UniCredit bank and Citibank.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations & Customer Support Specialist

Current

EscapeWelt GmbH, Agentglobal Company, Ecoarmy LLC, Master's

May 2020 - Present (6 years 5 months)

Managed high-volume international order data and generated proforma invoices for global e-commerce platforms. Resolved customer logistics claims and coordinated with internal departments to ensure seamless order processing.

Sales Operations Order Fulfilment Logistics Support Bitrix24 Outlook Database Management Customer Support B2B Acquisition LinkedIn

Personal Assistant to the Managing Partner

Borenius Attorneys at Law

Jun 2013 - May 2020 (6 years 11 months)

Provided comprehensive administrative and operational support to the Managing Partner, managing corporate filing systems and drafting complex legal documents.

Executive Administration Document Management Database Management Business correspondence Travel Logistics Microsoft Office

Personal Assistant to the CEO

Regata LLC

May 2012 - May 2013 (1 year)

Maintained accurate information flow across executive channels and coordinated corporate communications and executive calendars.

Executive Administration Calendar Management Corporate Communications Travel Arrangements

Head of Course Organisation

Biosvyaz LLC

Apr 2009 - May 2012 (3 years 1 month)

Planned and executed monthly training programs based on Biofeedback Technology for medical and education specialists. Managed international business correspondence and represented the company at industry events.

Training Program Management International Correspondence Event Coordination Biofeedback

Client Service Expert

UniCredit Bank

Nov 2006 - Mar 2009 (2 years 4 months)

Managed electronic filing systems, verified client documentation, and executed financial agreements in compliance with banking regulations. Provided consultation on banking products.

Client Services Document Verification Database Management Banking Regulations Financial Agreements

Direct Sales Agent

Citibank

Jul 2004 - Nov 2006 (2 years 4 months)

Managed customer data entry and verified documentation packages for applications. Awarded Best Employee certificate in December 2004 for outstanding target achievement.

Direct Sales Data Entry Documentation Verification Database Management