Яна Котова

In my Operator CRM / order support specialist role, I used Bitrix24 to process incoming information and enter data into the system. I also searched for orders by code and monitored their statuses.

I handled customer inquiries in text format and checked information for accuracy while following established workflows.

At Ozon and Wildberries pickup points, I received and handed out orders, processed returns, and checked order information.

My retail and waiter roles included customer service, cash register operations, and handling orders. I’m looking for remote work where I can use my information-handling skills and gradually develop in a new professional field.

Telegram @yaakont