Open to opportunities

Стас Аракелян

@0002738

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Trilingual Customer Support & Operations specialist delivering reliable e-commerce support worldwide.

Russian Federation

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What I'm looking for

I’m looking for a full-time remote position where I can handle large queues of tickets, emails, and chats, support customers across time zones, and manage accounts in a multilingual environment.

I’m a trilingual customer support and operations specialist with hands-on e-commerce experience, fluent in English and Russian, with Armenian as well. I’m detail-oriented, adaptable, and motivated to deliver reliable support in fast-paced remote environments.

In roles spanning 2022–2024, I led e-commerce operations and customer-facing workflows end to end—managing product listings, order processing, and inventory coordination. I also handled dispute resolution and customer inquiries via chat and email, monitoring sales performance and preparing weekly written reports on key metrics.

I work comfortably across cultures and time zones, coordinating with suppliers and logistics partners and using tools like Google Sheets and Notion to keep accurate records. If you need someone who can manage large ticket and communication volume with accuracy, I’m ready to step in.

Experience

Work history, roles, and key accomplishments

E-Commerce Operations Manager

Independent

Jan 2022 - Jan 2024 (2 years)

Managed product listings, order processing, and inventory coordination for online stores while resolving customer disputes via email and live chat in Russian and English. Coordinated with suppliers and logistics partners to track deliveries, resolve delivery issues, and reported weekly sales performance using multiple tools.