Open to opportunities

Mesheck Ezra

@mesheckezra

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Customer support specialist delivering fast, empathetic solutions and process improvements.

Russian Federation

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What I'm looking for

I seek a customer-focused role (full-time or remote) where I can resolve client issues, improve processes, and grow into leadership while contributing to service excellence.

I am an experienced customer service professional with over two years' experience in chat and call center environments, skilled at resolving technical and product inquiries while maintaining high customer satisfaction. I have managed multiple chats simultaneously, implemented process improvements, and supervised customer service teams to raise service standards.

I am native in English and advanced in Russian, comfortable working in international companies and high-pressure settings, and ready to relocate or travel for work. I bring strong written communication, CRM/chat system proficiency, analytical attention to detail, and a commitment to building long-term customer relationships.

Experience

Work history, roles, and key accomplishments

Chat Operational Manager

BioTech Group

Aug 2023 - Mar 2024 (7 months)

Provided live chat support and managed multiple chat channels, improving response accuracy and customer satisfaction while escalating complex issues to relevant departments for timely resolution.

Live Chat Support CRM Customer Service Escalation Management Product Knowledge Documentation Time Management

Call Center Agent

Telemarketing

Nov 2020 - Feb 2021 (3 months)

Delivered high-quality customer service via telephone, recommended products based on deep product knowledge, and contributed to maintaining company leadership in service quality.

Telemarketing Phone Support Recommendations Customer Service Process Automation Research

Customer Service Manager

E.M Technology

Jun 2018 - Sep 2019 (1 year 3 months)

Raised customer service standards and efficiency through process optimization, managed complaints and team performance, and implemented feedback-driven improvements to exceed satisfaction targets.

Customer service management Process Optimization Team Leadership Reporting Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Peoples' Friendship University of Russia (RUDN University)

Master of Science, Structural Engineering and Built Environment

2024 - 2025

Completed a Master's program in Structural Engineering and the Built Environment at RUDN University, focusing on construction engineering and built environment topics.