Looking for a job

wikil User

@wikiluser

Message

I support Ozon Fresh customers through chat, CRM casework, and issue resolution.

Russian Federation

Message

What I'm looking for

I'm looking for a full-time chat or technical support role, either remote or on-site, where I can resolve customer issues, work with CRM and task systems, and apply my communication and documentation skills.

I support Ozon Fresh customers in chat, answering questions about orders, promotions, delivery, expiry dates, returns, and product quality.

I process compensation for damaged or defective products according to regulations and resolve complex situations with customers and couriers by phone.

I review disputed cases using facts and photos, make customer- or company-focused decisions, and use CRM and Jira to manage bugs, courier incidents, and warehouse technical issues.

Experience

Work history, roles, and key accomplishments

Current

Специалист чат поддержки

Current

OZON.ru

Feb 2026 - Present (8 months)

Консультировал клиентов Ozon Fresh в чате поддержки, отвечая на вопросы по заказам, акциям, доставке и качеству товаров. Начислял баллы и деньги за испорченные товары, решал сложные ситуации с клиентами и курьерами, работал в CRM и использовал Jira для контроля задач.

CRM Jira Дизайнер продукту Microsoft Office