IM

Open to opportunities

Iuliia Moguchikh

@0001563

Customer support specialist skilled in CRM, telephony, and client communication.

Russian Federation

What I'm looking for

I seek full-time or part-time shift-based or remote roles focused on customer support or call center work where I can use CRM and telephony skills, contribute to efficient processes, and grow professionally.

I am a customer support specialist and call center operator with hands-on experience in CRM systems, IP telephony, and order processing. I have worked in HR and retail roles where I handled incoming applications, advised customers, processed orders in 1C, and maintained accurate documentation using Google Sheets.

I bring strong attention to detail, multitasking ability, and experience with amoCRM and 1C, supported by upper-intermediate English proficiency. I am seeking full-time or part-time shift-based or remote roles where I can apply my communication skills and operational experience to improve customer satisfaction and workflow efficiency.

Experience

Work history, roles, and key accomplishments

PR

Current

HR Manager

Current

ProfiMonsters

May 2025 - Present (5 months)

Processed incoming applications, presented vacancies using scripts, handled objections, and supported candidate communications to improve hiring throughput.

AmoCRM Google Sheets Candidate Sourcing Objection Handling Communication Documentation

TA

Sales Consultant

Tabaks.ru

Nov 2022 - May 2025 (2 years 6 months)

Advised customers on tobacco products, managed cash operations and maintained sales documentation to ensure accurate transactions and compliance.

Customer Service Cash Handling Documentation Retail Sales Communication Attention To Detail

AT

PC Operator

A-Trade

Sep 2023 - Nov 2023 (2 months)

Processed orders and data in 1C, created and corrected documents to support order fulfillment and record accuracy over a three-month contract.

Data Entry Order Processing Google Sheets Attention To Detail Multitasking

Education

Degrees, certifications, and relevant coursework

CM

College of Entrepreneurship and Social Management

Commerce (Trade Business)

Pursuing a specialization in Commerce (Trade Business) with anticipated graduation in 2026.

Tech stack

Software and tools used professionally

AmoCRM

Gmail

Google Sheets

Availability

Open to opportunities

Location

Russian Federation

Authorized to work in

Russian Federation

Job categories

Customer Support Specialist Call Center Operator Customer Support Specialist HR Coordinator Sales Consultant Order Management Specialist Data Entry Operator Customer Service Specialist Client Support Specialist Customer Support Representative Support Specialist Senior Customer Support Specialist Customer Support Expert Customer Support Associate

Skills

Customer Communications Documentation Management AmoCRM Google Sheets Attention To Detail Multitasking Cash Management Order Processing Gmail

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Iuliia Moguchikh - HR Manager - ProfiMonsters | Himalayas