Open to opportunities

Iuliia Moguchikh

@0001563

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Customer support specialist skilled in CRM, telephony, and client communication.

Russian Federation

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What I'm looking for

I seek full-time or part-time shift-based or remote roles focused on customer support or call center work where I can use CRM and telephony skills, contribute to efficient processes, and grow professionally.

I am a customer support specialist and call center operator with hands-on experience in CRM systems, IP telephony, and order processing. I have worked in HR and retail roles where I handled incoming applications, advised customers, processed orders in 1C, and maintained accurate documentation using Google Sheets.

I bring strong attention to detail, multitasking ability, and experience with amoCRM and 1C, supported by upper-intermediate English proficiency. I am seeking full-time or part-time shift-based or remote roles where I can apply my communication skills and operational experience to improve customer satisfaction and workflow efficiency.

Experience

Work history, roles, and key accomplishments

Current

HR Manager

Current

ProfiMonsters

May 2025 - Present (5 months)

Processed incoming applications, presented vacancies using scripts, handled objections, and supported candidate communications to improve hiring throughput.

AmoCRM Google Sheets Candidate Sourcing Objection Handling Communication Documentation