Open to opportunities

Esther McDappa

@esthermcdappa

Detail-oriented customer service and administrative professional with strong virtual assistant and operations experience.

Russian Federation

Message

What I'm looking for

I am seeking an administrative or customer-facing role where I can apply my virtual assistant, customer support, and operations skills in a collaborative, organized environment with opportunities to grow.

I am a detail-oriented customer service and administrative professional with extensive experience in virtual assistance, data entry, and operations support. I have a proven track record of de-escalating customer complaints, managing calendars and communications, preparing reports and presentations, and supporting cross-functional teams to improve workflow and efficiency.

I consistently deliver above-average results with minimal supervision and thrive in collaborative, well-organized environments. My background includes hands-on roles in customer support, operations assistance, and administrative functions across multiple organizations, and I bring strong communication, time management, and IT proficiency (Word, Excel, PowerPoint) to every position.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Einpayz

Nov 2022 - Feb 2025 (2 years 3 months)

Handled customer inquiries via email, phone, and social media, de-escalated complaints and liaised between merchants and providers to resolve issues promptly and maintain service levels.

Customer Service Data Entry Email Support Escalation Management Reporting CRM Microsoft Excel Time Management

Operations Assistant

Goodnews Center

Aug 2022 - Jan 2024 (1 year 5 months)

Coordinated project timelines, prepared reports and presentations, supported operations with scheduling and records management, and collaborated across teams to improve workflow efficiency.

Operations Coordination Reporting Scheduling Records Management Documentation Administrative Support

Virtual Assistant

Beulah Land Resources

Jan 2019 - Apr 2020 (1 year 3 months)

Managed calendars, appointments, emails and contact lists, arranged travel, maintained online file storage and prepared customer spreadsheets to support remote operations.

Calendar Management Travel Coordination File Storage Phone Support Customer Support

Administrative Assistant

Primatastee

Jun 2017 - Aug 2017 (2 months)

Performed clerical duties including answering phones, filing, inventory updates and recording daily sales and expenditures to support store administration.

Clerical Support Inventory Management Data Entry

Sales Representative

Maravilloso Stores

Jun 2016 - Sep 2016 (3 months)

Maintained customer relationships, promoted products to clients, managed inventory and pursued sales opportunities to meet individual and store targets.

Sales Customer Relations Inventory Management Merchandising Prospecting

Purchasing Assistant

Maravilloso Stores

Jun 2015 - Aug 2015 (2 months)

Assisted buyers with assortment activities, supported coordination with design and operations, and contributed to product recommendations to drive sales growth.

Buyer Support Assortment Planning Sales Analysis