Josephine Iko

I am a results-driven Customer Service Representative with four years of experience in both inbound and outbound roles. My expertise lies in managing objections, promoting additional services through upselling and cross-selling, and connecting with clients through clear and confident communication. I take pride in building genuine rapport with customers and focusing on creating positive outcomes for both the clients and the company.

In my recent role as a Sales Representative at CentiMark, I conducted extensive cold calls to homeowners and businesses, successfully identifying potential clients in need of roofing services. My ability to overcome objections and engage prospects with persuasive communication led to successfully booking consultations for roofing inspections and estimates. I maintained detailed records of calls in the CRM system and followed up with leads regularly, ensuring a high level of customer engagement.

Previously, as a Customer Service Representative at Pelican Staffing Solutions Limited, I answered inquiries via phone, email, and chat, providing detailed information about products and services. I resolved technical issues by troubleshooting hardware and software problems, ensuring prompt resolution of service requests. My proficiency in various communication tools and CRM systems has enabled me to deliver exceptional customer service consistently.