Open to opportunities

Chinny Chioma

@chinnychioma

Message

I build memorable customer experiences that strengthen loyalty, retention, and retail revenue.

Nigeria

Message

What I'm looking for

I'm looking for customer success, customer experience, or retail operations opportunities where I can build client relationships, improve retention, resolve customer concerns, lead teams, and contribute to brand growth.

At NACK Nubian Tribe, I deliver customer experiences that reflect the brand’s African storytelling and fashion identity, building repeat patronage through personalized service and customer education.

I've managed customer engagement across Instagram, WhatsApp, calls, email, physical stores, and digital channels for brands including Zinkata and Globacom. I resolve complaints, maintain CRM records, coordinate orders and deliveries, and support customer retention through responsive follow-up.

My retail operations background includes supervising store teams, inventory, merchandising, reporting, and daily performance at Old English Superstore. I'm passionate about customer success, relationship management, and creating memorable brand experiences.

Experience

Work history, roles, and key accomplishments

Experience & Customer Positioning Officer

Nack Nubian Tribe

Jan 2025 - Jan 2026 (1 year)

Delivered exceptional customer experiences aligned with the brand's African storytelling and fashion identity. Built strong customer relationships and increased repeat patronage through personalized service.

Customer Engagement Customer Experience Customer Relationship Management Upselling Customer Retention

Customer Care Representative / Team Lead

Globacom

Jan 2024 - Dec 2024 (11 months)

Supervised customer care operations and supported team performance targets. Resolved escalated customer complaints and guided team members on service best practices.

Team Leadership Customer Service Complaint Resolution CRM Coaching Performance Monitoring

Operations Store Supervisor

Old English Superstore

Jan 2023 - Dec 2023 (11 months)

Oversaw daily store operations and staff activities. Coordinated inventory management and ensured excellent customer service standards across departments.

Staff Supervision Operations Management Inventory Management Customer Service Reporting Merchandising Team Supervision

Senior Retail Sales Associate

Miskay Boutique

Jan 2020 - Dec 2022 (2 years 11 months)

Delivered personalized shopping experiences and styling recommendations. Built strong customer relationships and assisted in achieving sales targets.

Retail Sales Customer Service Styling POS Visual Merchandising Inventory Management

Customer Care Representative

Zinkata

Managed customer interactions via Instagram, WhatsApp, calls, and email. Assisted customers in selecting African designer products and resolved inquiries and complaints promptly.

Social Media Management Database Management Customer Retention Customer Service Social Media Order Processing CRM Problem Solving