Maureen Obeta

With over 5 years of experience in customer service and sales, I am a results-driven E-Commerce Sales Outreach Specialist. My expertise lies in lead conversion, abandoned cart recovery, and proactive customer engagement through various channels including email, SMS, and live chat. I am passionate about exceeding sales targets and fostering strong customer relationships, which has allowed me to optimize revenue generation in fast-paced e-commerce environments.

In my current role at NK's Collection, I manage over 80 customer inquiries daily and have successfully recovered 40% of abandoned carts through strategic follow-ups. My collaborative efforts with marketing teams have significantly improved campaign effectiveness, and I take pride in resolving 90% of customer complaints on the first contact. My dedication to customer satisfaction has contributed to achieving the highest quarterly customer satisfaction score of 91%.

Throughout my career, I have developed strong skills in CRM tools, digital fluency, and persuasive communication. I have led customer service teams and implemented strategies that increased repeat purchases and overall revenue. My commitment to continuous improvement and customer loyalty has been a driving force in my professional journey.