Audrey Carvalho

I am a dynamic and results-driven leader with over 7 years of experience in enhancing customer and student experiences across hospitality and operations. My proven ability to lead high-performing teams has resulted in a 43% increase in customer satisfaction and a 34% improvement in operational efficiency. I am passionate about creating supportive, scalable systems that empower individuals and transform organizations.

In my role as Hotel Front Desk Manager at One Shot Hotels in Porto, I led the front desk operations team of a luxury hospitality brand. I oversaw onboarding, training, and customer issue resolution while managing scheduling and compliance with local regulations. My implementation of process improvements significantly reduced guest check-in times and increased satisfaction scores.

As a Customer Success Manager at Lavoratta, I spearheaded strategies that exceeded satisfaction and retention goals. I developed internal training frameworks that improved team output and reduced onboarding time for new hires. My focus on cross-functional collaboration has enhanced overall user experience, and I am committed to continuous improvement and fostering a collaborative culture.