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Olatomiwa Kupoluyi

@olatomiwakupoluyi

Customer support professional at HAKSAM-NOVA TECHNICAL SERVICES who managed customer requests and records with Zendesk and HubSpot.

Nigeria

Message

At HAKSAM-NOVA TECHNICAL SERVICES, I responded to customer inquiries by email, chat, and other channels, and managed support requests and records using Zendesk and HubSpot.

I followed up on outstanding issues and escalated complex cases when necessary. Earlier, at SURETRUQS LOGISTICS, I answered customer questions, documented interactions, and supported daily administrative and operational activities.

At UNITED BANK FOR AFRICA, I worked as a Sales Executive, supporting account acquisition, loan portfolio growth, and customer account activity. I’ve also completed Customer Service Professional (CCSP) and Virtual Assistant Training certifications.

Experience

Work history, roles, and key accomplishments

Sales Executive

United Bank for Africa

Jan 2025 - Jan 2026 (1 year)

Drive account acquisition and grow loan portfolio to meet performance targets. Open new accounts, generate funded accounts, and reactivate dormant accounts to support branch growth.

Account Acquisition Loan Portfolio Management Customer Engagement Deposit Mobilization

Customer Service Representative

Haksam-Nova Technical Services

Jan 2024 - Jan 2025 (1 year)

Responded to customer inquiries via email, chat, and other channels, providing clear and timely assistance. Managed support requests and maintained records using Zendesk and HubSpot, escalating complex cases as needed.

Zendesk HubSpot Customer Support Email Management Issue Resolution

Customer Support Officer

Suretruqs Logistics

Jan 2023 - Jan 2024 (1 year)

Provided professional and timely customer support, followed up on outstanding issues, and maintained accurate customer records. Supported daily administrative and operational activities and collaborated with colleagues to resolve issues.

Customer Support Follow up Record keeping Administrative Support Collaboration