Ifeoluwa Owuye

I’m a Customer Support Specialist with 2+ years of experience delivering exceptional customer service, resolving customer issues, and supporting day-to-day business operations in fast-paced environments. I build positive customer relationships while maintaining high service standards.

At CASA Microfinance Bank, I served as a Business Development Officer focused on Customer Onboarding & Support. I guided customers through account opening and onboarding, reviewed and verified customer documentation to support KYC compliance, and collaborated with internal teams to resolve concerns promptly.

Previously, as a Customer Service Representative at Nova Tech, I managed 50+ daily customer interactions across enquiries, complaints, orders, payments, deliveries, and warranty concerns. I also introduced a more efficient order-tracking process to improve order visibility, strengthening customer follow-up and issue resolution.

I complement my support experience with administrative and virtual assistance strengths, including email and calendar management, data entry, and documentation support. With a Bachelor of Education (B.Ed.) in Social Studies from Obafemi Awolowo University, I bring a communication-first approach to every customer journey and operational workflow.