Hope Ikotu

I am a highly skilled Virtual Assistant and Customer Service Representative with a proven track record of managing administrative tasks and enhancing client satisfaction. My experience includes multitasking and problem-solving in fast-paced environments, ensuring that I deliver top-notch support to my clients.

In my recent role as a Freelance Virtual Assistant on Upwork, I managed client schedules and handled email correspondence efficiently. My ability to conduct thorough research and maintain organized records has been instrumental in streamlining operations. Additionally, my time as a Customer Service Representative at Diadem Media allowed me to improve response times significantly and reduce complaint escalations, showcasing my commitment to customer satisfaction.