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Olanrewaju Opawole

@olanrewajuopawole

Customer service and payments operations professional at COSMOREMIT PTY LTD resolving remittance issues with 95% customer satisfaction.

Nigeria

Message

At COSMOREMIT PTY LTD, I manage more than 100 customer inquiries each week through email and chat, contributing to a 95% customer satisfaction rate. I resolve payment and transaction issues and follow up with customers on account requests.

I also process and review inbound and outbound cross-border remittance transactions, maintaining 100% processing accuracy. I support onboarding and transaction reviews in line with AML/KYC requirements, and coordinate with internal teams on discrepancies and escalations.

Previously, as an Account Officer at GLISTER SUCCESS LTD, I handled customer complaints, account reconciliations, and financial reporting. My experience also includes banking customer support at ECOBANK LTD and front-desk service at EMBASSY INTERNATIONAL HOTELS.

Experience

Work history, roles, and key accomplishments

Current

Transaction Operations Officer

Current

Cosmoremit Pty Ltd

Oct 2022 - Present (4 years)

Manage 100+ customer inquiries weekly through email and chat, achieving a 95% customer satisfaction rate. Process and review 100+ financial transactions daily with 100% accuracy, and support AML/KYC compliance.

Customer Service Customer Support Email Support Live Chat Complaint Resolution Escalation Handling Transaction Support Payment Issue Resolution AML KYC Excel Operational Reporting

Account Officer

Glister Success Ltd

Apr 2019 - Aug 2021 (2 years 4 months)

Managed customer inquiries and complaints, resolving issues within 24 hours. Performed account reconciliations, prepared MS Excel reports, and managed payroll for 50+ employees.

Customer Service Complaint Resolution Account Reconciliation Excel Payroll Processing Operational Reporting

Account Officer

Ecobank Ltd

Jan 2018 - Dec 2018 (11 months)

Assisted customers with account inquiries and processed daily banking transactions with zero discrepancies. Performed account reconciliations that reduced outstanding issues by 35%.

Customer Service Transaction Processing Account Reconciliation Banking Operations

Account Officer

Embassy International Hotels

Jun 2015 - Dec 2017 (2 years 6 months)

Provided front-desk customer service and resolved guest inquiries professionally. Recorded financial transactions, prepared daily reports, and managed payroll and cash-handling activities.

Customer Service Front Desk Operations Financial Record Keeping Payroll Management Cash Handling