Adesayo Odeba
@adesayoodeba
E-Business / Channel Support Officer at UNITED BANK FOR AFRICA (UBA), supporting corporate clients on digital banking platforms.
NigeriaWhat I'm looking for
At UNITED BANK FOR AFRICA (UBA), I onboard and support corporate and public-sector clients on digital banking platforms. I also facilitate FIRS and state tax payments for clients and consultants.
In my current role, I liaise with vendors and internal teams to support digital service delivery, monitor API performance, and prepare operational reports for management review.
As a Resolution Specialist at UNITED BANK FOR AFRICA (UBA), I investigated account freezes and partnered with the fraud team to identify and prevent fraudulent activities. I also improved resolution processes to reduce recurring cases.
Earlier, I handled customer experience and transaction support at UNITED BANK FOR AFRICA (UBA), and worked in tax processing, remittance, and teller roles at FIRST BANK OF NIGERIA (VIC LAWRENCE & ASSOCIATES) MARINA and MERCURY MICROFINANCE BANK LIMITED.
Experience
Work history, roles, and key accomplishments
Onboard and support corporate and public-sector clients on digital banking platforms. Facilitate tax payments, liaise with vendors, develop proposals, and monitor API performance.
Investigated and resolved account freeze issues in line with service level agreements. Partnered with fraud team to prevent fraudulent activities and reduced recurring cases.
Managed over 100 customer interactions daily across multiple channels. Provided real-time support using CRM tools and collaborated remotely with global support teams.
PAYE Tax Processing & Remittance Officer
First Bank of Nigeria
Jul 2017 - Jul 2019 (2 years)
Processed tax remittances accurately and ensured compliance with FIRS regulations. Handled client inquiries and maintained digital transaction records.
Front Desk Teller
First Bank of Nigeria
Sep 2015 - Jul 2017 (1 year 10 months)
Processed customer transactions efficiently and accurately. Delivered quality service, enhancing customer retention and satisfaction.
Bank Teller Intern
Mercury Microfinance Bank
Nov 2012 - Dec 2014 (2 years 1 month)
Supported daily cash operations and assisted customers with deposits and withdrawals. Maintained accuracy and professionalism in all financial dealings.
Education
Degrees, certifications, and relevant coursework
Alison
Diploma, Human Resources
Diploma in Human Resources from Alison, completed in 2024.
National Open University of Nigeria
Bachelor of Science, Accounting
B.Sc. in Accounting from the National Open University of Nigeria, completed in 2019.
Keliki & Associates
Certificate, Risk Management
Training in Risk Management in Microfinance Banks from Keliki & Associates, completed in 2013.
Lagos State Polytechnic
OND, Accounting
OND in Accounting from Lagos State Polytechnic, completed in 2012.
Dudley Reeves College
WASSCE, General Studies
WASSCE from Dudley Reeves College, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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