Olamiposi Ogunlola

I’m a Customer Support Specialist with over 3 years of experience delivering exceptional customer experiences across live chat, email, phone, and social media. I focus on resolving inquiries quickly and accurately while maintaining professionalism, empathy, and attention to detail.

In my current role as a Customer Service Representative & Administrative Assistant (Remote) at Larmee Apparel, I manage 30+ customer inquiries daily, process approximately 50 client orders weekly, and maintain detailed customer records, interaction histories, and service documentation. I also coordinate schedules, manage correspondence, and support day-to-day operations in a fully remote environment, while collaborating with internal teams to ensure timely issue resolution.

Previously at Incrementum and Keskese Ltd., I supported 20–30 and 25+ daily customer interactions and achieved strong customer satisfaction (including a 95% customer satisfaction rate). I investigate concerns, provide product information, document support activities using CRM and internal tracking systems, gather customer feedback from over 200 monthly interactions, and use it to identify improvements that strengthen retention and customer outcomes.