Open to opportunities

OLAMIDE SAMUEL ADEOSHUN

@olamidesamueladeoshu

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Customer Support Specialist with 8+ years’ experience turning high-volume calls into long-term customer relationships.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can handle high call volumes, solve concerns on first contact, and grow customer retention through confident cold calling, clear communication, and fast learning—representing brands professionally while driving results.

I’m a customer support and cold-calling professional with over 8 years of experience across travel consultation, FMCG/telecom field marketing, and direct sales. I’m known for engaging customers within seconds, building instant rapport, and converting first conversations into lasting relationships.

In my roles, I handle high call volumes with composure, resolve concerns on first contact, and guide clients through visa applications, travel documentation, flight bookings, accommodation arrangements, and travel insurance selection. I also bring strong field experience—delivering persuasive pitches for major brands, gathering customer feedback, and reporting campaign performance—while continuously learning new products, scripts, and systems fast.

Experience

Work history, roles, and key accomplishments

Customer Service Rep & Travel Visa

Dayobamneze Travel and Tour Concept

Jan 2018 - Jan 2026 (8 years)

Served as a first point of contact for clients handling visa applications, travel documentation, and tour bookings via calls, emails, and walk-ins. Managed high volumes of inquiries, guided clients through travel arrangements, and maintained up-to-date knowledge of visa/immigration procedures.

Customer Support Active Listening Objection Handling Sales and Persuasive Communication Negotiation Visa And Travel Arrangements Flight Booking Support Travel Insurance Selection Administrative Support Phone Support De escalation

Field Marketer & Brand Promotions

Grace Marketing Company

Jan 2017 - Jan 2018 (1 year)

Represented major brands during on-ground promotional campaigns across South-West Nigeria, delivering product pitches to individuals and groups. Collected customer feedback in the field and reported campaign performance to marketing supervisors.

Field Marketing Sales and Persuasive Communication Outbound Prospecting Active Listening Objection Handling Negotiation telephone etiquette

Customer Service Representative

Insound Associates

Jan 2015 - Jan 2016 (1 year)

Handled customer calls and in-person inquiries, resolving complaints and product questions with a solutions-first approach. Promoted and sold products, maintained accurate customer/sales records, and supported daily operations by managing stock levels.

Customer Support Call Handling Complaint Management De escalation Sales and Persuasive Communication Product Recommendations Administrative Support Phone Support