Mishelle Agbasi
@mishelleagbasi
I resolve customer issues, qualify leads, and streamline travel and administrative operations.
NigeriaWhat I'm looking for
I've supported customers and travel operations at Wakanow.com Limited, resolving booking changes, cancellations, and schedule disruptions while maintaining service-level compliance above 90%. I improved first-contact resolution, reduced supervisor escalations by 15%, and helped cut backorder-related complaints by 55%.
More recently, I've generated qualified sales opportunities remotely at The Call Gurus using Convoso, ViciDial, DialedIn, and CRM tools. I also bring hands-on administrative, travel coordination, sales management, and site support experience, with a focus on clear communication, accurate follow-through, and strong customer relationships.
Experience
Work history, roles, and key accomplishments
Site Assistant
AG Designs
Aug 2026 - Present (1 month)
Assisted with product sourcing, prepared project quotations, and took site measurements. Supported site coordination and supervised artisans when the Site Manager was unavailable.
Lead Generation Specialist
The Call Gurus
Oct 2025 - Apr 2026 (6 months)
Conducted high-volume outbound calls to qualify prospects and generate sales opportunities. Utilized dialer systems and maintained lead data in CRM platforms.
Holiday & Destination Consultant
City Tours
Mar 2025 - Jul 2025 (4 months)
Provided personalized travel recommendations and managed end-to-end reservations for flights, hotels, and tour packages. Resolved customer complaints and maintained proactive follow-ups.
Customer Care Specialist
Wakanow.com Limited
May 2021 - Mar 2024 (2 years 10 months)
Delivered multi-channel support via phone, email, and social media. Resolved booking changes and cancellations while maintaining high service-level compliance.
Executive Assistant
Terra Aqua Environmental Limited
Jan 2019 - Sep 2020 (1 year 8 months)
Provided administrative and operational support including calendar coordination, email management, and meeting scheduling. Managed travel logistics and maintained confidential documentation.
Sales Manager
Hair Empire
Feb 2017 - Dec 2018 (1 year 10 months)
Supervised daily retail operations and monitored staff sales performance. Implemented customer engagement strategies and coordinated inventory planning.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Tourism Studies
2024 -
Pursuing a Bachelor of Science in Tourism Studies.
Lagos School of Interior Design
Interior Design & Project Management
2026 -
Studied Interior Design and Project Management.
Yaba College of Technology
Ordinary National Diploma, Public Administration
2022 - 2024
Completed an Ordinary National Diploma in Public Administration.
Universal School of Aviation
Advanced Diploma, Airline Ticketing & Tourism
2020 - 2021
Earned an Advanced Diploma in Airline Ticketing and Tourism.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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