Olalekan Richard Ojo
@olalekanrichardojo
Customer support consultant delivering technical, multilingual, data-driven service and strong customer relationships.
PolandWhat I'm looking for
I am a dedicated customer support professional with experience across retail, security tech, and financial services, delivering high-quality support via phone, chat, and email. I build long-term customer relationships, troubleshoot software and system issues, and collaborate cross-functionally with engineering and product teams.
At Rituals I provide personalized retail assistance and support store operations to enhance satisfaction; at Securitas (Meta account) I resolved technical platform issues, reviewed logs, and escalated complex cases while meeting KPIs such as response time, resolution rate, and CSAT.
Previously at Heritage Bank I analyzed support trends and feedback, identified recurring issues, and recommended process improvements to raise response quality and ensure regulatory compliance. I am currently studying Polish to strengthen my multilingual support capabilities.
Experience
Work history, roles, and key accomplishments
Customer Support Consultant
Rituals
May 2023 - Present (2 years 7 months)
Delivered personalized assistance to retail customers across phone, chat, and email, maintained accurate documentation, and collaborated with store teams to enhance customer satisfaction and brand experience.
Customer Service Support
Securitas
Apr 2020 - Apr 2023 (3 years)
Provided high-quality support for Meta platform users via phone, chat, and email, troubleshot technical issues, escalated complex cases to engineering, and consistently met KPIs for response time, resolution rate, and CSAT.
Customer Experience Analyst
Heritage Bank
Oct 2017 - Mar 2020 (2 years 5 months)
Analyzed support trends and feedback to identify service pain points, recommended process improvements to product and operations teams, and maintained accurate customer records ensuring regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Together Polish Language School
Diploma, Polish Language
2025 -
Studying Polish language leading to a diploma; course commenced September 2025 and is currently in progress.
M-Star Innovation Computer Institute
Diploma, Computer Science
2015 - 2017
Completed a diploma program in computer science from October 2015 to September 2017, focusing on core computing topics.
EUEkiti State University
Bachelor's Degree, English and Literary Studies
2009 - 2014
Earned a Bachelor's degree in English and Literary Studies from July 2009 to June 2014.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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