Open to opportunities

Alan Karkowski

@alankarkowski

Experienced remote customer service specialist focused on chat and email support, process improvement, and team coordination.

Poland

Message

What I'm looking for

I seek a full-time remote role (written communication only, no phone) emphasizing chat/email support, process improvement, and team collaboration.

I am an experienced customer service specialist with over two years of remote work focused on chat, email, and ticketing systems. I have delivered consistent written-support outcomes across CRM platforms and built documentation and reporting processes that improve team performance.

At Stokrotka I coordinated a four-person team, streamlined communication processes that reduced warehouse losses by 8%, and created instructions to support back-office operations. I also worked in call-center roles providing empathetic, no-phone customer support while entering CRM data and producing performance reports.

I have contributed to AI-driven projects like an emotional chatbot and an AI shopping assistant, improving engagement metrics and reducing escalations. I value clear written communication, efficient workflows, and remote-first roles that emphasize customer empathy and measurable process improvements.

Experience

Work history, roles, and key accomplishments

Customer Service Consultant

Call Center

Jan 2023 - Jan 2025 (2 years)

Provided remote customer support via chat and email, entered data into CRM, and produced team performance reports while delivering empathetic written communication and non-sales assistance.

CRM Systems Data Entry Reporting Empathetic Ticketing Customer Support Time Management

Customer Service Specialist

Stokrotka

Jan 2022 - Jan 2025 (3 years)

Resolved customer complaints and purchase inquiries via email, chat, and ticketing, organized a 4-person team and streamlined communication processes to reduce warehouse losses by 8%. Maintained documentation and reports while creating instructions to support back-office operations.