Open to opportunities

Анна Николаенко

@0001586

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Client-focused support manager with multilingual customer service and escalation expertise.

Poland

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What I'm looking for

I seek a customer-focused role where I can use multilingual support, CRM and helpdesk tools to resolve issues, coach teams, and grow into senior support leadership.

I am a motivated, client-oriented customer support and service manager with a background in hospitality and online support, fluent in Russian and Ukrainian and proficient in Polish and English. I bring hands-on experience handling live chat, email, and ticket systems and resolving issues with empathy and professionalism.

I have managed restaurant operations since 2014, training teams, resolving high-pressure customer issues, and fostering repeat business through strong relationship-building. More recently I delivered freelance customer support (2023–2025) across multiple languages, troubleshooting and escalating technical issues when needed.

I am quick to adapt, comfortable with Zendesk, Freshdesk, Intercom, CRM systems and committed to delivering outstanding international customer experiences while continuing to grow my technical support skills.

Experience

Work history, roles, and key accomplishments

Current

Restaurant Manager

Current

Restaurant

Jan 2014 - Present (11 years 9 months)

Led restaurant operations, trained and managed staff, and resolved customer complaints to sustain high service standards and promote repeat business.

Customer Service Team Leadership Training Conflict Resolution Multitasking Time Management Client Relations Problem Solving

Client Support & Service Manager

Freelance / Self-Employed

Jan 2023 - Jan 2025 (2 years)

Provided multilingual customer support via live chat and email, resolving inquiries and escalating technical issues to improve satisfaction; managed client relationships and maintained service standards across online projects.

Zendesk Freshdesk Intercom Live Chat Email Support Escalation Management Multilingual Support

Education

Degrees, certifications, and relevant coursework

SSPU

Bachelor's Degree, Psychology

Bachelor's Degree in Psychology from SSPU with coursework relevant to client support and conflict resolution.

Coursera / LinkedIn Learning / Udemy

Certificate, Professional Development / Technical Support

Completed multiple online courses including Technical Support Fundamentals and Effective Communication Skills to strengthen customer support competencies.