Olajide Odelola
@olajideodelola
Technology professional with expertise in IT support and customer-focused solutions.
NigeriaWhat I'm looking for
I am a dedicated IT professional with a strong background in technical support and customer service. My experience spans roles at SWORD Health, Tek Experts Nigeria, and Swiss Pharma, where I have consistently delivered high-quality support and driven process improvements. I hold a Higher National Diploma from Lagos State University of Technology and numerous certifications, including CISSP and AWS Fundamentals.
Key achievements include resolving a virus threat that saved $140k, improving system performance by 35%, and achieving 100% SLA compliance. I am passionate about cybersecurity and leveraging technology to enhance operational efficiency.
I am also committed to continuous learning, completing five online courses in IT security and holding leadership roles in professional organizations. My goal is to contribute to innovative IT solutions while fostering a culture of excellence and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
TEK EXPERTS NIGERIA
Jun 2021 - Jul 2024 (3 years 1 month)
Served as the primary technical contact for corporate customers, providing software issue resolution for Dynamics 365. Collaborated with teams to enhance customer experience and met 100% service level agreements.
IT Support Analyst
SWORD HEALTH
Aug 2023 - Apr 2024 (8 months)
Provided remote IT support by resolving support tickets and assisting with new user setups. Managed enterprise applications and medium-sized IT projects while proactively addressing security issues.
IT Administrator
SWISS PHARMA NIGERIA
Feb 2019 - Apr 2021 (2 years 2 months)
Managed IT operations by conducting security operations and resolving technical issues. Developed training plans and implemented solutions that improved performance and ensured compliance.
Education
Degrees, certifications, and relevant coursework
Lagos State University of Technology
Higher National Diploma, Information Technology
2016 - 2018
Availability
Location
NigeriaAuthorized to work in
Job categories
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