Sandra Abang

Responsible for defining information security strategies and integrating security throughout the development lifecycle. Collaborates with engineering teams to address security needs and participates in incident response activities.

Guides the team in technical matters, ensuring quality delivery of solutions. Responsible for system architecture, quality assurance, and bridging communication between business and technology.

Identifies and resolves issues with Microsoft Exchange Online and related services. Provides 2nd and 3rd line support and ensures compliance with IT policies and standards.

Manages customer complaints and ensures service delivery performance metrics are analyzed and resolved. Collaborates with vendors and provides technical briefings to staff.

Troubleshoots and resolves IT issues, communicates with coworkers for diagnosis, and documents support procedures. Provides remote support as necessary.

Identifies and diagnoses issues, categorizes queries, and provides solutions. Monitors issues from start to resolution and escalates unresolved problems.

Acts as the contact point for support requests, providing first-line investigation and diagnosis. Contributes to the development of support documentation.

Pursuing a Master's degree in Information Technology, focusing on advanced IT concepts and their applications in various industries.

Studied Design and Visual Communications, focusing on the principles of design, visual storytelling, and communication strategies.