lilian oluoma

Provided in-depth technical support and resolution for issues related to Microsoft 365 services. Diagnosed and troubleshoot software and network issues, analyzing customer configurations and providing best practices for M365 deployment and maintenance. Responded to customer inquiries via multiple channels (phone, email, chat) in a timely and professional manner.

Ensured the security of test materials, preventing unauthorized access and leaks. Explained test rules and procedures to candidates before the test began. Conducted test taker's entry, exit, identity checks and test day photography procedures according to exam requirements.

Participated in a project case study, analyzing and identifying organizational issues. Assessed technical and non-technical vulnerabilities, attack vectors, and indicators of compromise. Provided recommendations on how to mitigate future breaches and suggested a better incident response/business recovery trend.

Collected payments from patients and ensured that all financial transactions were recorded accurately. Professionally assisted doctors, staff, and patients and maintained the confidentiality of patient’s information. Scheduled patient appointments, managed the calendar, and ensured patients received appointment reminders.

Proficiently ensured proper documentation of orders and deliveries made at the end of each day. Tracked deliveries to ensure they were delivered to customers on time and provided updates as necessary. Processed customer orders and ensured they were fulfilled accurately and on time.

Drafted and sent correspondence such as letters, memos, and emails on behalf of the agency and its departments. Organized meetings, booked venues, invited attendees, and ensured all necessary materials were available. Maintained confidentiality of sensitive information and adhered to the agency's policies regarding information security.

Analyzed and interpreted test results and prepared reports detailing findings. Ensured that all laboratory procedures were performed safely and in compliance with applicable safety regulations and standards. Worked collaboratively with other laboratory staff, including laboratory assistants.

Scheduled appointments for school staff, including teachers, administrators, and parents. Maintained accurate school activities and events records, including student attendance, enrollment, and academic progress. Managed correspondence for the school, including drafting and sending letters and memos.

Completed a Higher National Diploma program focusing on Biochemistry and Microbiology. Gained knowledge in laboratory techniques and scientific principles relevant to these fields.

Obtained a National Diploma in Science Laboratory Technology. Developed skills in performing laboratory tests and operating scientific equipment.