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Fernan Younis

@fernanyounis

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Multilingual customer service and content review specialist with procurement experience.

Bulgaria

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What I'm looking for

I seek a collaborative role leveraging customer service, content review, and procurement skills with clear processes, growth opportunities, and supportive team culture.

I am a multilingual customer service and content review specialist with experience in procurement and vendor relations, having worked in Bulgaria and Lebanon. I have analyzed and reviewed user-generated profiles, videos, and text content, investigated and escalated issues, and resolved flagged items while maintaining compliance and quality standards.

I bring strong communication, problem-solving, and time-management skills, plus hands-on procurement experience sourcing cost-effective materials and tracking inventory for construction projects. I thrive in collaborative settings and consistently aim to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

Content Review Agent

Chameleon Team

Jan 2022 - Dec 2023 (1 year 11 months)

Analyzed and reviewed user profiles, videos, and text content, investigating and escalating violations to ensure platform compliance and safety.

Content Review Arabic Investigation

Customer Service Agent

C60 Sky Company

Sep 2023 - Nov 2023 (2 months)

Handled customer inquiries and support tasks for C60 Sky Company during a short-term engagement, maintaining service quality and issue resolution.

Customer Service Support Communication Phone Support

Procurement Manager

E.P.CO

Jan 2017 - Dec 2019 (2 years 11 months)

Managed procurement for construction projects, sourcing cost-effective materials, tracking inventory, and coordinating vendor relations to meet project needs.

Procurement Vendor Relations Supply Chain Purchasing