Okoth Jenipher

As a virtual assistant, I provided customer support, managed complex customer issues, and enhanced client experiences through effective communication and problem-solving. I organized meetings, managed emails, and prepared presentations while ensuring customer satisfaction.

Managed operations at a dental clinic, focusing on customer service, staff supervision, and marketing strategies. Improved patient satisfaction through efficient scheduling and appointment management, while enhancing the clinic's social media presence.

Led customer service training initiatives and improved operational workflows to enhance product visibility and customer success. Managed project scheduling and facilitated workshops to support business growth.

Managed branch operations, customer queries, and vendor relations. Spearheaded customer engagement initiatives that increased new customer acquisition and reactivation rates significantly.

Provided exceptional customer service by managing complaints and supporting sales agents. Collaborated with team members to enhance customer experience and maintain a professional environment.

Achieved sales targets by building strong customer relationships and implementing effective sales strategies. Delivered exceptional service that resulted in repeat business and referrals.

Provided administrative support in a legal environment, managing client communications, organizing files, and scheduling appointments. Ensured efficient operation of legal processes.

Currently pursuing a Bachelor's degree in Business Administration, focusing on advanced business strategies and management practices.

Completed a Certificate in Business Management, focusing on essential business principles and management skills to enhance operational efficiency.

Completed Virtual Assistant Training, equipping with skills necessary for effective remote assistance and customer service.

Achieved the Kenya Certificate of Secondary Education, which provided foundational knowledge and skills in various subjects.