BENTAH ONAMU
@bentahonamu
Proactive Virtual Assistant and Customer Service Specialist.
KenyaWhat I'm looking for
I am a proactive and organized Virtual Assistant and Customer Service Specialist with a strong background in managing client communications, scheduling, and data entry. My experience includes handling multi-channel customer inquiries and ensuring that appointments and follow-ups are managed efficiently. I pride myself on my excellent communication skills and my ability to manage tasks independently, which has allowed me to thrive in fast-paced environments.
Throughout my career, I have developed a robust skill set that includes proficiency in CRM systems, social media management tools, and the Microsoft Office Suite. I have successfully managed high volumes of customer inquiries across various channels, ensuring timely and professional responses. My commitment to maintaining organized files and accurate tracking of client data has significantly enhanced service quality and follow-up efficiency.
I am continuously seeking to improve my skills and knowledge, as evidenced by my recent certifications in Virtual Assistance, Project Management Essentials, and Digital Marketing. I am passionate about leveraging my skills to support clients and contribute to their success.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
A to Z Company
Oct 2023 - Dec 2023 (2 months)
As a Customer Service Specialist, I managed and prioritized emails, coordinated calendars, and ensured smooth daily schedules. I handled multi-channel customer inquiries, maintained organized files, and oversaw document management to enhance service quality.
Virtual Assistant Volunteer
Alx Africa
Jun 2023 - Jun 2023 (0 months)
Provided virtual administrative support to clients, managed calendars, and organized meetings. Responded to inquiries, conducted research, and assisted in social media content management to enhance client engagement.
Education
Degrees, certifications, and relevant coursework
A to Z company
Certificate in Managing Quality and Service Delivery in Healthcare, Healthcare Management
2024 - 2024
Completed a Certificate in Managing Quality and Service Delivery in Healthcare, focusing on quality management principles and service delivery strategies in the healthcare sector.
ALX Africa
Certificate in Virtual Assistance, Virtual Assistance
2024 - 2024
Earned a Certificate in Virtual Assistance, covering essential skills for managing emails, calendars, and providing administrative support to clients.
DisasterReady
Certificate in Project Management Essentials, Project Management
2024 - 2024
Completed a Certificate in Project Management Essentials, focusing on project management methodologies and essential skills for effective project delivery.
Unknown Institution
Certification in Digital Marketing, Digital Marketing
2023 - 2024
Completed a Certification in Digital Marketing, focusing on strategies for online marketing, social media engagement, and content creation.
Unknown Institution
Bachelor's Degree in Medical Laboratory Science, Medical Laboratory Science
2016 - 2021
Obtained a Bachelor's Degree in Medical Laboratory Science, gaining knowledge in laboratory techniques, diagnostics, and patient care.
Availability
Location
KenyaAuthorized to work in
Job categories
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