Carolyne Jepchumba

I am a passionate and results-driven Customer Service professional with over 9 years of experience in delivering exceptional support. My journey has been marked by a proven ability to handle high-volume inquiries and resolve complex issues while maintaining high customer satisfaction. I thrive on managing customer expectations and continuously improving service processes by leveraging feedback.

In my current role as a Customer Service Assistant at Nairobi Water Company, I efficiently manage an average of 60 customer inquiries daily, achieving an impressive 80% customer satisfaction rate. My commitment to resolving 90% of inquiries on the first contact has significantly reduced follow-up calls, enhancing the overall customer experience. I am also a certified ALX Virtual Assistant, proficient in email management and digital tools, which further supports my ability to deliver top-tier service.