Okorie Doris

I progressed from Sales Representative to Customer Service Manager in Lagos’s retail sector through consistent performance and reliability.

I managed daily customer interactions in person and through phone and messaging, resolving complaints and answering product and service questions with empathy, clarity, and speed. I maintain accurate records of customer issues and resolutions to support continuous service improvement.

I’ve trained and supervised junior staff on customer communication standards and service recovery.

I’m comfortable working independently in remote and asynchronous environments, with strong written English, fast and accurate typing, and readiness for full-time or part-time chat support work across flexible hours.