duruson ruth

I am an experienced customer service agent with over 1.5 years supporting high-volume email, chat, and phone channels, consistently representing brand voice and resolving issues in a solution-oriented manner. I take ownership of customer problems, propose workflow improvements, and communicate feedback across teams using tools like Slack and email.

Reliable and growth-driven, I thrive in fast-paced e-commerce environments, manage multiple enquiries independently, and maintain strong time-management and multitasking skills. I am ready for long-term commitment, equipped for remote work with a personal workstation and stable internet, and focused on continuous improvement and delivering positive customer experiences.