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Okeke cynthia

@okekecynthia1

Virtual Assistant and Call Representative at Send Wave, who re-engaged over 80 inactive users through retention calls and customer follow-up.

Nigeria

Message

At Send Wave, I supported customers with onboarding, app navigation, and follow-up on unresolved issues. I also conducted research calls, recorded customer feedback, and updated customer information and support tickets in zoho desk.

At Chimkasimma Transport Service, I answered calls, responded to customer messages and inquiries, and updated support records. Across my customer support work, I re-engaged over 80 inactive users through retention calls and promotional codes, and maintained a 90–95% customer satisfaction rate.

Experience

Work history, roles, and key accomplishments

Call Representative

Send Wave

Jul 2025 - Jun 2026 (11 months)

Supported with onboarding, app navigation, and follow-up communication with unresolved issues. Conducted research calls and recorded customer feedback to identify recurring issues, and entered and updated customer information and support tickets in Zoho Desk.

Customer Support Onboarding Research Calls Feedback Recording Zoho Desk Data Entry Ticket Management

Customer Service / Administrative Support

Chimkasimma Transport Service

Jan 2022 - Jan 2025 (3 years)

Answered telephone calls and communicated professionally with customers. Responded to customer messages and inquiries, updated support records, and tracked cases using Zendesk, Google Sheets, and Trello.