Riya WadhwaRW
Open to opportunities

Riya Wadhwa

@riyawadhwa

Dedicated customer service professional with strong multitasking abilities.

Canada
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in service delivery and a proven ability to multitask effectively. My commitment to maintaining professional relationships has consistently contributed to increased profitability and improved business results. I thrive in dynamic environments where I can leverage my skills to enhance customer satisfaction and operational efficiency.

Currently, I work as a Truck Dispatcher and Customer Service Representative at BDSG Transport Ltd, where I manage truck drivers' schedules and routes, ensuring timely pickups and deliveries. My previous roles, including a Sales Associate at Guess Factory and a Customer Service Representative at Skip the Dishes, have equipped me with the skills to engage customers, resolve queries, and drive sales through exceptional service.

With certifications in Truck Dispatch, Fire Safety, Food Safety, and First Aid, I am well-prepared to handle various challenges in the customer service and logistics sectors. I am passionate about continuous learning and development, and I am eager to contribute my expertise to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

SD

Customer Service Representative

Skip the Dishes

Oct 2019 - Jul 2023 (3 years 9 months)

Resolved customer queries regarding orders, assisted with order tracking, and provided solutions to delivery drivers for efficient operations. Managed customer refunds for missed orders and handled order cancellations and modifications according to customer requirements.

Education

Degrees, certifications, and relevant coursework

RT

Rai Dispatch Training

Training, Truck Dispatch and Freight Broker

Completed comprehensive training in truck dispatch and freight brokerage. Gained knowledge in managing truck drivers' schedules, routes, and freight logistics.

AC

Assiniboine Community College

Graduation, Baking Foundations

Completed the Baking Foundations program. Acquired fundamental skills and knowledge in baking techniques and culinary arts.

CS

Commerce High School

High School Diploma, Commerce

Attended Commerce High School, focusing on commercial studies. Developed foundational knowledge in business and commerce principles.

Tech stack

Software and tools used professionally

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Riya Wadhwa - Truck Dispatcher/Customer Service Rep - BDSG Transport Ltd | Himalayas