Riya Wadhwa
@riyawadhwa
Dedicated customer service professional with strong multitasking abilities.
What I'm looking for
I am a dedicated customer service professional with extensive experience in service delivery and a proven ability to multitask effectively. My commitment to maintaining professional relationships has consistently contributed to increased profitability and improved business results. I thrive in dynamic environments where I can leverage my skills to enhance customer satisfaction and operational efficiency.
Currently, I work as a Truck Dispatcher and Customer Service Representative at BDSG Transport Ltd, where I manage truck drivers' schedules and routes, ensuring timely pickups and deliveries. My previous roles, including a Sales Associate at Guess Factory and a Customer Service Representative at Skip the Dishes, have equipped me with the skills to engage customers, resolve queries, and drive sales through exceptional service.
With certifications in Truck Dispatch, Fire Safety, Food Safety, and First Aid, I am well-prepared to handle various challenges in the customer service and logistics sectors. I am passionate about continuous learning and development, and I am eager to contribute my expertise to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Truck Dispatcher/Customer Service Rep
BDSG Transport Ltd
Aug 2023 - Present (1 year 11 months)
Managed truck drivers' schedules and routes, ensuring timely freight pickup and delivery. Documented all calls, deliveries, routes, and times, and handled invoicing and payment recording for accurate financial tracking.
Sales Associate
Guess Factory
Dec 2023 - Jan 2025 (1 year 1 month)
Assisted customers in product selection and drove sales through engagement and suggestive selling. Greeted and directed customers, responding to their questions and sharing product knowledge effectively.
Customer Service Representative
Skip the Dishes
Oct 2019 - Jul 2023 (3 years 9 months)
Resolved customer queries regarding orders, assisted with order tracking, and provided solutions to delivery drivers for efficient operations. Managed customer refunds for missed orders and handled order cancellations and modifications according to customer requirements.
Education
Degrees, certifications, and relevant coursework
Rai Dispatch Training
Training, Truck Dispatch and Freight Broker
Completed comprehensive training in truck dispatch and freight brokerage. Gained knowledge in managing truck drivers' schedules, routes, and freight logistics.
Assiniboine Community College
Graduation, Baking Foundations
Completed the Baking Foundations program. Acquired fundamental skills and knowledge in baking techniques and culinary arts.
Commerce High School
High School Diploma, Commerce
Attended Commerce High School, focusing on commercial studies. Developed foundational knowledge in business and commerce principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Riya?
You can contact Riya and 90k+ other talented remote workers on Himalayas.
Message RiyaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
