Okechukwu Precious
@okechukwuprecious1
Customer-focused virtual assistant and support professional with 2+ years leading CRM-driven operations.
NigeriaWhat I'm looking for
I’m a results-driven professional with over 2 years of experience in customer relationship management, retail operations, and team leadership. I resolve escalated client issues, manage CRM tools like HubSpot and Salesforce, and support measurable improvements in productivity and customer satisfaction.
In my current role as a Department Manager, I lead and mentor a 15+ person team, coordinate daily store operations, and use weekly sales trends and inventory data to support data-driven decisions. Previously, I served as a Front Desk Officer and Sales Development Representative—handling client-facing administration and improving pipeline efficiency through structured communication workflows.
Experience
Work history, roles, and key accomplishments
Department Manager
Sundry Markets Ltd (Market Square)
Sep 2024 - Present (1 year 11 months)
Led and mentored a team of 15+ staff and supported higher customer engagement in a high-volume retail environment. Resolved escalated customer complaints, coordinated daily store operations, and reported weekly sales trends and inventory data to senior management.
Front Desk Officer
Kings Worth Properties
Jul 2023 - Jun 2024 (11 months)
Served as the primary point of contact for clients and maintained long-term relationship building through high-quality service. Managed scheduling, documentation, correspondence, and office administration to support smooth daily operations.
Sales Development Representative
Light House Outsourcing
Nov 2022 - Jun 2023 (7 months)
Executed client outreach campaigns to qualify leads and schedule discovery calls to support the sales pipeline. Managed CRM platforms (HubSpot and Salesforce) to ensure accurate data entry, timely follow-ups, and updated engagement records.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Business Management
Earned a B.Sc. in Business Management from the University of Nigeria, Nsukka.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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