Okafor Chiagozie Stellamaris

At MODE LAGOS, I manage more than 50 weekly customer inquiries across phone, email, chat, and social channels, maintaining 98% SLA compliance. I resolve escalations, disputes, and order issues, achieving 95% CSAT.

I also process and dispatch more than 40 weekly orders, track over 150 SKUs, and support sales and customer-service conversions. I work with cross-functional teams using Slack and Google Workspace to improve service workflows.

Previously, at TOBY’S MEN’S WEAR, I handled more than 30 weekly client support inquiries and maintained ticketing records, documentation, and inventory logs. My LL.B background supports my work interpreting policies and handling sensitive customer concerns.