Ojoniyi SAMUEL-ROCK
@ojoniyisamuel-rock
Customer support and CRM professional who managed 15 linked tickets in a simulated HubSpot project and built a support dashboard.
NigeriaWhat I'm looking for
At MacDam, I assisted customers with product enquiries, shoe sizes, and purchasing decisions. I also supported order processing and sales transactions, then followed up on orders and delivery confirmations.
In my simulated HubSpot project, CloudDesk, I created fictional customer and company records and managed 15 linked support tickets. I practised ticket prioritisation, escalation, and documentation, and built a support dashboard and knowledge base for customer self-service.
As Secretary & Financial Secretary for Church Brothers’ Department, I maintain departmental records, meeting documentation, and membership information. I also support financial record-keeping and help coordinate meetings and programmes.
Experience
Work history, roles, and key accomplishments
Secretary & Financial Secretary
Church Brothers’ Department
Jan 2024 - Present (2 years 10 months)
Maintain departmental records, meeting documentation and membership information. Support financial record-keeping and tracking of members’ contributions, and assist with meeting coordination and communication.
Customer Service & Sales Assistant
MacDam
Jan 2021 - Dec 2025 (4 years 11 months)
Assisted customers with product enquiries, shoe sizes, preferences and purchasing decisions. Supported customer conversations, order processing and sales transactions, and followed up on orders and delivery confirmations.
Sales & Customer Service Assistant
Family-Owned Bar
Mar 2023 - Feb 2024 (11 months)
Attended to customers, responded to enquiries and supported daily sales activities. Processed customer orders and sales transactions while maintaining a welcoming service environment.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Biochemistry
Grade: 4.08
Pursuing a Bachelor of Technology in Biochemistry with an expected graduation in 2027 and a current CGPA of 4.08.
HubSpot Academy
Service Hub Software Certification, Customer Service
2026 - 2027
Completed the Service Hub Software Certification, valid from October 2026 to November 2027.
HP LIFE
Business Email, Business
2026 - 2026
Completed the Business Email course on 15 October 2026.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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