Open to opportunities

Ifeyinwa Esomonu

@ifeyinwaesomonu

Customer support specialist at Elite Collection, handling customer enquiries, orders, and follow-up from first contact through purchase.

Nigeria

Message

What I'm looking for

I'm looking for a remote Customer Support, Customer Success, or CRM Operations role with an international team.

At Elite Collection, I served as the first point of contact for customers seeking product information, responding to enquiries and managing order requests through to completion.

I followed up with prospective and existing customers, guided product recommendations around their needs, and helped convert 5–10% of enquiries into repeat business.

At Delite Collection, I handled customer enquiries, orders, and after-sales follow-up, answering enquiries the same day and meeting response-time targets 100% of the time.

I also resolved complaints and order issues while keeping customer and sales records organised. My training with Digital Witch included practical work with HubSpot, Zendesk, Zoho, Airtable, and Calendly.

Experience

Work history, roles, and key accomplishments

Sales Representative

Elite Collection

Jan 2024 - Dec 2026 (2 years 11 months)

Managed a weekly caseload of 7–15 customers, maintaining a 100% on-time standard for first response. Guided product recommendations and followed up with customers to convert enquiries into repeat business.

Customer Support CRM Sales Follow up Order Management Communication Skills

Sales Manager

Delite Collection

Jan 2023 - Dec 2024 (1 year 11 months)

Handled customer enquiries, orders, and after-sales follow-up, meeting response-time targets 100% of the time. Resolved complaints and coordinated order fulfilment to ensure smooth customer experiences.

Customer Support CRM Order Management Complaint Resolution Follow up Data Entry Communication Skills