Open to opportunities

Ojo Elijah

@ojoelijah

Message

Customer Support Specialist focused on fast resolutions and accurate, confidential records.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver customer-focused back-end support, keep records accurate and confidential, and resolve issues quickly with my CRM and troubleshooting skills. I want a team that values process improvements and service excellence.

I’m a Customer Support Specialist with experience delivering back-end customer support, managing customer requests, and keeping account updates accurate and confidential. I coordinate with front-line teams to ensure timely, effective issue resolution.

At TELEPERFORMANCE Nigeria, I processed and maintained customer records with a strong focus on data accuracy. I also contributed to process improvements that enhanced service efficiency and the overall customer experience.

Previously, as a Customer Care Representative at a network provider company (MTN), I handled customer inquiries, resolved technical issues, and provided product information. I consistently maintained accurate records, collaborated with internal teams, and worked toward customer satisfaction targets.

I’ve also developed leadership and operational experience as a Studio Manager, overseeing day-to-day operations, supervising staff, and coordinating photo shoots. I improved studio bookings and client satisfaction through strong client relationship management, organization, and team coordination.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teleperformance Nigeria

Jan 2025 - Present (1 year 6 months)

Provided back-end customer support by managing customer requests, performing account updates, and resolving service issues. Maintained accurate customer records, coordinated with front-line support teams, and contributed to process improvements to enhance service efficiency and customer experience.

Customer Support Account Updates CRM Software Confidentiality Process Improvement Communication Problem Solving Active Listening Customer Centric Approach Time Management Teamwork

Customer Care Representative

Ison Xperiences

Jan 2024 - Jan 2025 (1 year)

Handled customer inquiries at a network provider company (MTN) by resolving technical issues and providing product information. Maintained accurate records, collaborated with internal teams, and met customer satisfaction targets.

Customer Care Record keeping CRM Software Communication Problem Solving Interpersonal Skills Analytical Skills Active Listening Customer Centric Approach

Studio Manager

J West Multimedia Studio

Jan 2023 - Jan 2024 (1 year)

Managed studio operations by supervising staff and coordinating with clients. Increased revenue by 20% and improved client satisfaction by 25% while supporting studio management, team leadership, client relations, and equipment maintenance.

Staff Supervision Client Coordination Team Leadership Client Relations Revenue Growth Support Equipment Maintenance Studio Management Communication Organization Time Management

Studio Manager

Great Vision Studio

Jun 2022 - Dec 2022 (6 months)

Oversaw day-to-day studio operations by coordinating photo shoots and supervising staff. Maintained client relationships, handled inquiries, promoted services, and increased studio bookings by 35% while improving client satisfaction ratings by 40%.